Frequently Asked Questions
Everything you need to know about our modern heirlooms and services.
How long does shipping take for customized pieces?
Since our personalized jewelry is handcrafted to order, please allow 3-4 weeks for production before your item is shipped via insured express delivery.
What is your return policy?
We accept returns on all non-customized items within 14 days of delivery, provided they are in original condition with all security tags attached. Custom and engraved pieces are final sale.
Are your materials sustainably sourced?
Yes, we use 100% recycled 18-karat gold and ethically sourced gemstones. We are committed to maintaining a transparent supply chain that respects both people and the planet.
Do you offer international shipping?
We ship to over 50 countries worldwide. International shipping rates and estimated duties are calculated at checkout based on your specific location.
How should I care for my FoundRae jewelry?
To maintain the luster of your gold and enamel, clean gently with a soft cloth and warm soapy water. Avoid contact with harsh chemicals, perfumes, and abrasive surfaces.
Can I add more charms to my existing chain later?
Absolutely. Our modular design system is intended to grow with you. You can purchase additional medallions and annex links at any time to expand your story.